FAQ's

1. What types of jewellery tools do you offer?

We offer a wide range of high-precision jewellery tools, including pliers, hammers, polishing tools, measuring instruments, casting tools, and more — all designed to meet the needs of professional jewellers and passionate creators.

2. Are your tools suitable for beginners?

Yes! Our collection is ideal for both beginners and professionals. Each tool is designed for easy handling, precision, and comfort, making jewellery making smoother for all levels.

3. Do you provide a warranty or guarantee on your products?

Absolutely. All our products come with a Lifetime Precision Guarantee. If your tool doesn’t perform as expected, contact us — we’ll repair, replace, or refund depending on the issue.

4. Are your products made from safe materials?

Yes. At Johnson Chetna Jewellery Tools, we ensure that every product is crafted from eco-friendly and safe materials, tested for durability, comfort, and performance.

5. How can I place an order?

Simply browse our collections, choose your desired tools, add them to your cart, and proceed to checkout. We accept secure online payments and provide instant order confirmation via email.

6. How long does delivery take?

We offer fast and reliable shipping across India. Orders are usually processed within 1-2 business days, and delivery time varies depending on your location — typically 3-7 business days.

7. What if I receive a damaged or wrong product?

No worries! If your product arrives damaged or incorrect, reach out to our support team within 48 hours of delivery. We’ll arrange a replacement or refund right away.

8. Can I return or exchange a product?

Yes. We offer a 7-day return or exchange policy for unused products in their original packaging. Please contact our support before sending anything back.

9. Do you ship internationally?

Currently, we serve customers across India. However, we’re working on expanding internationally soon — stay tuned for updates!

10. How can I contact your support team?

You can reach us through our Contact Us page or email us directly at [your email address]. Our team is happy to help with any queries, orders, or assistance you may need.